Village of Oak Lawn considers outsourcing dispatching (more)

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Following up on our previous post about the Oak Lawn Village Emergency Communications Center, the Oak Lawn Leaf published an in-depth article detailing the potential outsourcing of 911 dispatch services. According to the report, the village is set to hand over the operation of its emergency communications center to a private company, Norcomm Public Safety Communications, based in Leyden Township, starting November 26th. This decision has sparked significant backlash from the local union representing the 911 dispatchers.

The Metropolitan Alliance of Police, the union that represents the dispatchers, had strongly opposed the move, arguing that it violates their existing contract. However, Village Manager Larry Deetjen has pushed forward with the plan, claiming that the village is facing financial difficulties. Under the proposal, four supervisors currently working in the department would be retained by Norcomm, but all 20 union dispatchers would be let go—though they could apply for similar roles at a lower salary and would lose their pensions from the Illinois Municipal Retirement Fund.

According to Ronald Cicinelli, the union’s attorney, the village only reached out to the union 38 days after signing the 2012 labor contract and threatened to outsource the jobs unless the union agreed to concessions. The village claimed a $1 million financial crisis, asking the union to contribute $369,000 in savings. The rest of the shortfall was supposedly covered by raising fees for other municipalities that rely on the 911 system.

Negotiations collapsed further when the village informed the union that its entire $3.8 million budget would be exhausted by July. The union blamed this on excessive overtime, particularly from supervisors who no longer counted as active dispatchers, and the failure to replace three open dispatcher positions. A letter from the village’s emergency communications director, Kathy Hansen, suggested that these three individuals were reclassified as "team leaders" to avoid counting them toward staffing numbers. The union argues that this reclassification was a way to cut costs at the expense of service quality.

At a recent budget meeting, Hansen cited declining revenue due to the shift from landlines to cell phones, which are not subject to the telecommunications tax. With 70% of phone use now coming from mobile devices, the village is losing a key source of income. However, if the federal government extends the tax as expected, the village could see an increase in revenue, potentially solving the issue without outsourcing.

Despite this, the village claims that outsourcing to Norcomm would save $446,000 annually for two years. The decision has left many residents and workers questioning the long-term impact on public safety and employee rights.

Thanks Dan

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